We'd advise you to contact the package sender or your shipping carrier for clarification. Due to complex description of worldwide shipping providers, we can't auto-detect and determine all the status 100% accurately, hope you understand. However, if you haven't received your package and it is under the'Alert' status, then please pay attention: you need to read and analyze the detailed tracking information carefully. If you ensure your package has been delivered successfully, please ignore this notice. Your package may have suffered damage or been lost during the transportation period.Your package might be retained by customs department due to any of these reasons: contains prohibited goods importation of the goods is restricted retained by customs due to tax payable, or any other unspecified reasons.Your package is being returned to sender due to any of these reasons: package refused by addressee incorrect / illegible / incomplete address expired retention period addressee absence etc.Add a delivery to Shop with email forwarding Add tracking info manually Delete an order Edit your tracking info Archive an order Mark an order as delivered. Your package might undergo unusual shipping condition, this may due to several reasons, most likely package was returned to sender, customs issue, lost, damaged etc. Download Shop Shop Help Center Delivery tracking Delivery tracking.
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